Overview

• State the purpose of the return policy and reassure customers of their rights.

 

Eligibility

• Specify which items are eligible for return (e.g., unused, unopened, within a certain timeframe).
• Mention any exceptions (e.g., final sale items, personalized products).

 

Return Window

• Define the time frame within which customers can initiate a return (e.g., 30 days from delivery).

 

Process

• Explain how customers can return items:
• Steps to initiate a return (e.g., contact customer service, fill out a return form).
• How to package and send items back.
• Include any return shipping costs or if they will be covered by the company.

 

Refunds and Exchanges

• Clarify how refunds will be processed (e.g., original payment method, store credit).
• Describe the exchange process, if applicable.